SHIPPING POLICY

Last updated: 28 November 2025

Processing Time

Standard orders: 3–5 working days.
Custom orders: may take longer depending on design complexity.

Delivery Timeframes

NZ: 1–5 business days
Australia: 5–15 business days
International: varies by country

These are estimates only and not guaranteed.

Lost Parcels

If your parcel is lost:

  • We will open an investigation with the courier.

  • Outcomes depend on courier policies.

  • Replacement or refund decisions are made case-by-case.

Tracked shipping is recommended for valuable orders.

Incorrect Addresses

Customers must provide the correct address.
We cannot replace or refund orders sent to the wrong address.

Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

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